NURS-FPX4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Interview Summary

In this interview, I talked with Mrs. Andy, an advanced practice registered nurse in one of the largest hospitals in my state. Mrs. Andy agreed to have the interview through videoconferencing through Google Meet. She works as a nurse manager in the surgical inpatient unit, which has a capacity of forty inpatient beds. Mrs. Andy has been working for the past six years as a certified nurse practitioner in the same organization and was promoted two years ago to work as a nurse manager in charge of seven other nurses in the same unit. She has administrative as well as clinical roles and usually balances these roles daily.

The purpose of this interview was to explore how she works collaboratively to reduce readmission rates in the surgical unit. Obamacare introduced the Hospital Readmissions Reduction Program (HRRP) to incentivize reimbursements to prevent readmissions and improve quality (U.S. Centers for Medicare & Medicaid Services, 2021). As an administrative nurse, Mrs. Andy has encountered various issues surrounding patient care quality and readmission reduction.

During interdisciplinary intra-organizational meetings, she has discussed readmission prevention and regular reports about the same. Her strategies to reduce readmission include incorporating technology, preventing medical and medication errors, patient education, and interdisciplinary collaboration. Her organization has been rigorous on matters of unplanned readmission and thus, the need for multimodal approaches to prevent unplanned readmission.

Issue Identification

Improving patient care quality through readmission reduction was an outstanding issue in the interview. The interviewee identified surgical site infection as the major cause of readmission in her unit. Infections are a major patient safety concern in nursing and healthcare quality. In Mrs. Andy’s case, surgical site infections need to be prevented from reducing the cost of care, mortality, and morbidity (Borchardt & Tzizik, 2018). It requires an interdisciplinary approach that would improve teamwork to prevent these infections and reduce new incidences of infection in the surgical unit. 

Change Theories That Could Lead to an Interdisciplinary Solution

ADKAR change model by Jeff Hiatt is an appropriate model that would lead to interdisciplinary action for this issue. This model is an acronym that stands for five basic steps: awareness, desire, knowledge, ability, and reinforcement (Kachian et al., 2018). This theory would help create an interdisciplinary solution by involving teamwork and awareness. According to Balluck et al. (2020), this model for change management requires constant ongoing collaboration and communication that would improve the interdisciplinary approach.

This theory is relevant to the issue at Mrs. Andy’s unit because various stakeholders are involved. My sources by Balluck et al. (2020) and Kachian et al. (2018) are peer-reviewed scholarly journal articles published within the last five years. Therefore, it is a credible source. The application of the ADKAR model in Balluck et al. (2020)’s study relates to the need for change in infection control as both involve change management for infection prevention.

Leadership Strategies That Could Lead to an Interdisciplinary Solution

Enhancing an interdisciplinary solution to this issue will require a transformational leadership strategy. From the transformational leadership style in nursing, transformational strategy deviation from normal protocols to effect change require the leader to act as a role model and inspire other team members for the impending change. As a leader, I would empower my change team through awareness and expressing the need for change to ensure participation according to the ADKAR model for change.

This strategy would lead to an interdisciplinary approach because, as a leader, I will be required to collaborate with all stakeholders during the planning and intervention phases of change. Therefore, understanding their roles and their capabilities and readiness to effect change will be evaluated in the interdisciplinary team. My source by Hart et al. (2020) is from a scholarly peer-reviewed journal (SAGE journals). The information is relevant o my field of practice, and the authors are a practitioner in healthcare.

Collaboration Approaches for Interdisciplinary Teams

NURS-FPX4010 Assessment 2 Interview and Interdisciplinary Issue Identification

Incorporating collaborative approaches in this change management for infection prevention will require the application of the ADKAR theory and transformational strategy of leadership. Key collaborative strategies will include improving team access to information and evidence-based practice, open communication with the team, and taking a personal interest in staff. According to Bergstedt & Wei (2020), these fundamental strategies promote proline staff engagement and collaboration.

In their systematic literature review, ensuring shared values, practicing transformational leadership, and providing access to knowledge and resources enhance change and staff participation for quality improvement. Specific collaborative strategies take a personal interest in individual team members to discover and understand them and ensure open and effective communication to build trusting relationships and keep the team on the same page. The source by Bergstedt & Wei (2020) is an incredible and high-level evidence source. It is recent and was published by two nurses with Ph.D. The information is relevant to application in my practice and providing an interdisciplinary solution.

Conclusion

The interview with Mrs. Andy provided insight into the need for infection prevention to improve care quality and patient safety to reduce readmission. The ADKAR change model and transformational leadership would be used to guide change management and interdisciplinary approach. Quality and credible sources have been used to back these strategies.

References

Balluck, J., Asturi, E., & Brockman, V. (2020). Use of the ADKAR® and CLARC ® change models to navigate staffing model changes during the COVID-19 pandemic. Nurse Leader, 18(6), 539–546. https://doi.org/10.1016/j.mnl.2020.08.006

Bergstedt, K., & Wei, H. (2020). Leadership strategies to promote frontline nursing staff engagement. Nursing Management, 51(2), 48–53. https://doi.org/10.1097/01.NUMA.0000651204.39553.79

Borchardt, R. A., & Tzizik, D. (2018). Update on surgical site infections: The new CDC guidelines. JAAPA : Official Journal of the American Academy of Physician Assistants, 31(4), 52–54. https://doi.org/10.1097/01.JAA.0000531052.82007.42

Hart, A., Biggs, S., Scott-Bottoms, S., Buttery, L., Dennis, S., Duncan, S., Ebersöhn, L., Flegg, M., Kelso, C., Khaile, N. M., Mampane, M. R., Mampane, N. S., Nash, D. J., Ngoma, R., & Theron, L. C. (2020). Negotiating leadership in interdisciplinary co-productive research: A case study of an international community-based project between collaborators from South Africa and the United Kingdom. SAGE Open, 10(4), 215824402097159. https://doi.org/10.1177/2158244020971598

Kachian, A., Elyasi, S., & Haghani, H. (2018). ADKAR Model and Nurses’ Readiness for Change. Journal of Client-Centered Nursing Care, 4(4), 203–212. https://doi.org/10.32598/jccnc.4.4.203

U.S. Centers for Medicare & Medicaid Services. (2021, December 1). Hospital Readmissions Reduction Program (HRRP). Cms.gov. https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/AcuteInpatientPPS/Readmissions-Reduction-Program

NURS-FPX4010 Assessment 2 Interview and Interdisciplinary Issue Identification Instructions

For this assessment, you will create a 2-4 page report on an interview you have conducted with a health care professional. You will identify an issue from the interview that could be improved with an interdisciplinary approach, and review best practices and evidence to address the issue.

As a baccalaureate-prepared nurse, your participation and leadership in interdisciplinary teams will be vital to the health outcomes for your patients and organization. One way to approach designing an improvement project is to use the Plan-Do-Study-Act (PDSA) cycle. The Institute for Healthcare Improvement describes it thus:

The Plan-Do-Study-Act (PDSA) cycle is shorthand for testing a change in the real work setting—by planning it, trying it, observing the results, and acting on what is learned. This is the scientific method adapted for action-oriented learning…Essentially, the PDSA cycle helps you test out change ideas on a smaller scale before evaluating the results and making adjustments before potentially launching into a somewhat larger scale project (n.d.).

You might also recognize that the PDSA cycle resembles the nursing process. The benefit of gaining experience with this model of project design is that it provides nurses with an opportunity to ideate and lead improvements. For this assessment, you will not be implementing all of the PDSA cycle. Instead, you are being asked to interview a health care professional of your choice to determine what kind of interdisciplinary problem he or she is experiencing or has experienced in the workplace. This interview, in Assessment 2, will inform the research that you will conduct to propose a plan for interdisciplinary collaboration in Assessment 3.

It would be an excellent choice to complete the PDSA Cycle activity prior to developing the report. The activity consists of four questions that create the opportunity to check your understanding of best practices related to each stage of the PDSA cycle. The information gained from completing this formative will promote your success with the Interview and Interdisciplinary Issue Identification report. This will take just a few minutes of your time and is not graded.

Reference

Institute for Healthcare Improvement. (n.d.). How to improve. http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx

Demonstration of Proficiency

  • Competency 2: Explain how interdisciplinary collaboration can be used to achieve desired patient and systems outcomes.
    • Summarize an interview focused on past or current issues at a health care organization.
    • Describe collaboration approaches from the literature that could be relevant in establishing or improving an interdisciplinary team to address an organizational issue.
  • Competency 3: Describe ways to incorporate evidence-based practice within an interdisciplinary team.
    • Identify an issue from an interview for which an evidence-based interdisciplinary approach would be appropriate.
  • Competency 4: Explain how change management theories and leadership strategies can enable interdisciplinary teams to achieve specific organizational goals.
    • Describe change theories and a leadership strategy that could help develop an interdisciplinary solution to an organizational issue.
  • Competency 5: Apply professional, scholarly, evidence-based communication strategies to impact patient, interdisciplinary team, and systems outcomes.
    • Organize content so ideas flow logically with smooth transitions; contains few errors in grammar/punctuation, word choice, and spelling.
    • Apply APA formatting to in-text citations and references, exhibiting nearly flawless adherence to APA format.

See Also:

Interdisciplinary Plan Proposal NURS-FPX4010

Professional Context

This assessment will introduce the Plan-Do-Study-Act (PDSA) Model to create change in an organization. By interviewing a colleague of your choice, you will begin gathering information about an interprofessional collaboration problem that your colleague is experiencing or has experienced. You will identify a change theory and leadership strategies to help solve this problem.

Scenario

This assessment is the first of three related assessments in which you will gather interview information (Assessment 2); design a proposal for interdisciplinary problem-solving, (Assessment 3); and report on how an interdisciplinary improvement plan could be implemented in a place of practice (Assessment 4). At the end of the course, your interviewee will have a proposal plan based on the PDSA cycle that he or she could present to stakeholders to address an interdisciplinary problem in the workplace.

For this assessment, you will need to interview a health care professional such as a fellow learner, nursing colleague, administrator, business partner, or another appropriate person who could provide you with sufficient information regarding an organizational problem that he or she is experiencing or has experienced, or an area where they are seeking improvements. Consult the Interview Guide [DOCX] for an outline of how to prepare and the types of information you will need to complete this project successfully.

Remember: this is just the first in a series of three assessments.

Instructions

For this assessment, you will report on the information that you collected in your interview, analyzing the interview data and identifying a past or current issue that would benefit from an interdisciplinary approach. This could be an issue that has not been addressed by an interdisciplinary approach or one that could benefit from improvements related to the interdisciplinary approach currently being used. You will discuss the interview strategy that you used to collect information. Your interview strategy should be supported by citations from the literature.

Additionally, you will start laying the foundation for your Interdisciplinary Plan Proposal (Assessment 3) by researching potential change theories, leadership strategies, and collaboration approaches that could be relevant to issue you have identified. Please be certain to review the scoring guide to confirm specific required elements of this assessment. Note that there are differences between basic, proficient and distinguished scores.

When submitting your plan, use the Interview and Issue Identification Template [DOCX], which will help you to stay organized and concise. As you complete the template, make sure you use APA format for in-text citations for the evidence and best practices that are informing your plan, as well as for the reference list at the end.

Additionally, be sure to address the following, which corresponds to the grading criteria in the scoring guide. Please study the scoring guide carefully so you understand what is needed for a distinguished score.

  • Summarize an interview focused on past or current issues at a health care organization.
  • Identify an issue from an interview for which an evidence-based interdisciplinary approach would be appropriate.
  • Describe potential change theories and leadership strategies that could inform an interdisciplinary solution to an organizational issue.
  • Describe collaboration approaches from the literature that could facilitate establishing or improving an interdisciplinary team to address an organizational issue.
  • Communicate with writing that is clear, logically organized, and professional, with correct grammar and spelling, and using current APA style.

Additional Requirements for NURS-FPX4010 Assessment 2 Interview and Interdisciplinary Issue Identification

  • Length of submission: Use the provided template. Most submissions will be 2 to 4 pages in length. Be sure to include a reference page at the end of the plan.
  • Number of references: Cite a minimum of 3 sources of scholarly or professional evidence that support your central ideas. Resources should be no more than 5 years old.
  • APA formatting: Make sure that in-text citations and reference list follow current APA style.

NURS-FPX4010 Assessment 2 Interview and Interdisciplinary Issue Identification Scoring Guide

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Summarize an Does not Discusses an Summarizes an Summarizes an interview
interview focused on summarize an interview, but the interview focused on focused on past or
past or current issues interview focused focus of the interview, past or current issues current issues at a health
at a health care on past or current the issues addressed, at a health care care organization. Notes
organization. issues at a health or the specifics of organization. strategies employed in
care organization. health care the interview to ensure
organizational context that sufficient information
are unclear or was gathered.
missing.
Identify an issue from Does not identify Identifies an issue Identifies an issue Identifies an issue from
an interview for which an issue from an with an unclear from an interview for an interview for which an
an evidence-based interview for which connection to the which an evidence- evidence-based
interdisciplinary an evidence-based interview or for which based interdisciplinary
approach would be interdisciplinary an evidence-based interdisciplinary approach would be
appropriate. approach would be interdisciplinary approach would be appropriate, providing
appropriate. approach seems appropriate. one or more specific
inappropriate. reasons to justify this
approach.
Describe potential Does not describe Identifies change Describes potential Describes potential
change theories and potential change theories and change theories and change theories and
leadership strategies theories and leadership strategies leadership strategies leadership strategies that
that could help leadership that are unclear, that could help could help develop an
develop an strategies that incomplete, or develop an interdisciplinary solution
interdisciplinary could help develop irrelevant to interdisciplinary to an organizational
solution to an an interdisciplinary developing an solution to an issue. Notes which
organizational issue. solution to an interdisciplinary organizational issue. sources seem most
organizational solution to an credible or relevant to
issue. organizational issue. the specific
organizational issue.
Describe Does not describe Identifies Describes Describes collaborative
collaborative collaborative collaborative collaborative approaches from the
approaches from the approaches from approaches from the approaches from the literature that could be
literature that could the literature that literature but the literature that could relevant in establishing
be relevant in could be relevant relevance to be relevant in or improving an
establishing or in establishing or establishing or establishing or interdisciplinary team to
improving an improving an improving an improving an address an
interdisciplinary team interdisciplinary interdisciplinary team interdisciplinary team organizational issue.
to address an team to address to address an to address an Notes which sources
organizational issue. an organizational organizational issue organizational issue. seem most credible or
issue. is unclear or relevant to the specific
insufficiently organizational issue.
explained.
Organize content so Does not organize Organizes content Organizes content so Organizes content with a
ideas flow logically content for ideas. with some logical flow ideas flow logically clear purpose. Content
with smooth Lacks logical flow and smooth with smooth flows logically with
transitions; contains and smooth transitions. Contains transitions; contains smooth transitions using
few errors in transitions. errors in few errors in coherent paragraphs,
grammar/punctuation, grammar/punctuation, grammar/punctuation, correct
word choice, and word choice, and word choice, and grammar/punctuation,
spelling. spelling. spelling. word choice, and free of
spelling errors.

 

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Apply APA formatting Does not apply Applies APA Applies APA Exhibits strict and
to in-text citations APA formatting to formatting to in-text formatting to in-text flawless adherence to
and references headings, in-text citations, headings citations and APA formatting of
exhibiting nearly citations, and and references references, exhibiting headings, in-text
flawless adherence to references. Does incorrectly and/or nearly flawless citations, and references.
APA format. not use quotes or inconsistently, adherence to APA Quotes and paraphrases
paraphrase detracting noticeable format. correctly.
correctly. from the content.
Inconsistently uses
headings, quotes
and/or paraphrasing.