NR582 Week 3 Discussion – Conflict

ByDaniel Rossi Updated on

NR582 Week 3 Discussion – Conflict Resolution – Step-by-Step Guide

The first step before starting to write the NR582 Week 3 Discussion – Conflict Resolution is to understand the requirements of the assignment. The first step is to read the assignment prompt carefully to identify the topic, the length and format requirements. You should go through the rubric provided so that you can understand what is needed to score the maximum points for each part of the assignment. 

It is also important to identify the paper’s audience and purpose, as this will help you determine the tone and style to use throughout. You can then create a timeline to help you complete each stage of the paper, such as conducting research, writing the paper, and revising it to avoid last-minute stress before the deadline. After identifying the formatting style to be applied to the paper, such as APA, review its use, including writing citations and referencing the resources used. You should also review the formatting requirements for the title page and headings in the paper, as outlined by Chamberlain University.

How to Research and Prepare for NR582 Week 3 Discussion – Conflict Resolution

The next step in preparing for your paper is to conduct research and identify the best sources to use to support your arguments. Identify a list of keywords related to your topic using various combinations. The first step is to visit the Chamberlain University library and search through its database using the important keywords related to your topic. You can also find books, peer-reviewed articles, and credible sources for your topic from the Chamberlain University Library, PubMed, JSTOR, ScienceDirect, SpringerLink, and Google Scholar. Ensure that you select the references that have been published in the last 5 years and go through each to check for credibility. Ensure that you obtain the references in the required format, such as APA, so that you can save time when creating the final reference list. 

You can also group the references according to their themes that align with the outline of the paper. Go through each reference for its content and summarize the key concepts, arguments and findings for each source. You can write down your reflections on how each reference connects to the topic you are researching. After the above steps, you can develop a strong thesis that is clear, concise and arguable. Next, create a detailed outline of the paper to help you develop headings and subheadings for the content. Ensure that you plan what point will go into each paragraph.

How to Write the Introduction for NR582 Week 3 Discussion – Conflict Resolution

The introduction of the paper is the most crucial part, as it helps provide the context of your work and determines whether the reader will be interested in reading through to the end. Begin with a hook, which will help capture the reader’s attention. You should contextualize the topic by offering the reader a concise overview of the topic you are writing about so that they may understand its importance. You should state what you aim to achieve with the paper. The last part of the introduction should be your thesis statement, which provides the main argument of the paper.

How to Write the Body for NR582 Week 3 Discussion – Conflict Resolution

The body of the paper helps you to present your arguments and evidence to support your claims. You can use headings and subheadings developed in the paper’s outline to guide you on how to organize the body. Start each paragraph with a topic sentence to help the reader know what point you will be discussing in that paragraph. Support your claims using the evidence collected from the research, and ensure that you cite each source properly using in-text citations. You should analyze the evidence presented and explain its significance, as well as how it relates to the thesis statement. You should maintain a logical flow between paragraphs by using transition words and a flow of ideas.

How to Write the In-text Citations for NR582 Week 3 Discussion – Conflict Resolution

In-text citations help readers give credit to the authors of the references they have used in their work. All ideas that have been borrowed from references, any statistics and direct quotes must be referenced properly. The name and date of publication of the paper should be included when writing an in-text citation. For example, in APA, after stating the information, you can put an in-text citation after the end of the sentence, such as (Smith, 2021). If you are quoting directly from a source, include the page number in the citation, for example (Smith, 2021, p. 15). Remember to also include a corresponding reference list at the end of your paper that provides full details of each source cited in your text. An example paragraph highlighting the use of in-text citations is as below:

“The integration of technology in nursing practice has significantly transformed patient care and improved health outcomes. According to Morelli et al. (2024), the use of electronic health records (EHRs) has streamlined communication among healthcare providers, allowing for more coordinated and efficient care delivery. Furthermore, Alawiye (2024) highlights that telehealth services have expanded access to care, particularly for patients in rural areas, thereby reducing barriers to treatment.”

How to Write the Conclusion for NR582 Week 3 Discussion – Conflict Resolution

When writing the conclusion of the paper, start by restating your thesis, which helps remind the reader what your paper is about. Summarize the key points of the paper by restating them. Discuss the implications of your findings and your arguments. Conclude with a call to action that leaves a lasting impression on the reader or offers recommendations.

How to Format the Reference List for NR582 Week 3 Discussion – Conflict Resolution

The reference helps provide the reader with the complete details of the sources you cited in the paper. The reference list should start with the title “References” on a new page. It should be aligned center and bolded. The references should be organized in an ascending order alphabetically, and each should have a hanging indent. If a source has no author, it should be alphabetized by the title of the work, ignoring any initial articles such as “A,” “An,” or “The.” If you have multiple works by the same author, list them in chronological order, starting with the earliest publication. 

Each reference entry should include specific elements depending on the type of source. For books, include the author’s last name, first initial, publication year in parentheses, the title of the book in italics, the edition (if applicable), and the publisher’s name. For journal articles, include the author’s last name, first initial, publication year in parentheses, the title of the article (not italicized), the title of the journal in italics, the volume number in italics, the issue number in parentheses (if applicable), and the page range of the article. For online sources, include the DOI (Digital Object Identifier) or the URL at the end of the reference. An example reference list is as follows:

References

Morelli, S., Daniele, C., D’Avenio, G., Grigioni, M., & Giansanti, D. (2024). Optimizing telehealth: Leveraging Key Performance Indicators for enhanced telehealth and digital healthcare outcomes (Telemechron Study). Healthcare, 12(13), 1319. https://doi.org/10.3390/healthcare12131319

Alawiye, T. (2024). The impact of digital technology on healthcare delivery and patient outcomes. E-Health Telecommunication Systems and Networks, 13, 13-22. 10.4236/etsn.2024.132002.

NR582 Week 3 Discussion – Conflict Resolution Instructions

Conflict

Purpose

The purpose of the graded collaborative discussions is to engage faculty and students in an interactive dialogue to assist the student in organizing, integrating, applying, and critically appraising scholarly literature regarding success strategies for graduate nursing education. Meaningful dialogue among faculty and students fosters the development of a learning community as ideas, perspectives, and knowledge are shared. This discussion will support the professional formation of the nurse practitioner role. Have a look at NR582 Week 4 Collaboration Café: Mission, Vision, Values.

Course Outcomes

This discussion enables the student to meet the following course outcomes:   

  • CO 1: Examine essential competencies and underpinnings across advanced nursing practice roles. (POs 2, 5) 
  • CO 2: Evaluate factors that influence healthcare delivery across diverse settings. (POs 1, 5)  
  • CO 5: Demonstrate professional competencies in the formation of the advanced nursing practice role. (POs 1, 2, 3, 4, 5) 

Due Date

Initial posts are due to the discussion forum by Wednesday at 11:59 p.m. MT. Instructor and peer responses are due by Sunday at 11:59 p.m. MT. Students must post on a minimum of two separate days. A 10% late penalty will be imposed for discussions posted after the deadline Wednesday at 11:59 p.m. MT, regardless of the number of days late. NOTHING will be accepted after 11:59 p.m. MT on Sunday (i.e., the student will receive an automatic 0).        

Total Points Possible: 50 points

Preparing the Discussion

Follow these guidelines when completing each component of the discussion. Contact your course faculty if you have questions. 

General Instructions:

Conflict is common in healthcare settings. Common team sources of conflict include hierarchical relationships, authority differentials, poor communication, negative or disruptive behaviors, and multigenerational interprofessional teams.   

Include the following sections: 

  1. Application of Course Knowledge: Answer all questions/criteria with explanations and detail. 
    1. Describe a conflict you have encountered in your nursing practice. Identify the roles of the stakeholders involved. Do not identify the stakeholders by name.  
    1. Analyze how the conflict was resolved. Which conflict resolution style was used? 
    1. Evaluate the efficacy of the resolution. Was the conflict resolution style used to address the conflict the most appropriate option? Why or why not? 
    1. Identify and describe your preferred mode of conflict resolution.
  3. Integration of Evidence: Integrate relevant scholarly sources as defined by program expectations:
    1. Cite a scholarly source in the initial post.
    1. Cite a scholarly source in one faculty response post.
    1. Cite a scholarly source in one peer post.
    1. Accurately analyze, synthesize, and/or apply principles from evidence with no more than one short quote (15 words or less) for the week.
    1. Include a minimum of two different scholarly sources per week. Cite all references and provide references for all citations.
  5. Engagement in Meaningful Dialogue: Engage peers and faculty by asking questions, and offering new insights, applications, perspectives, information, or implications for practice.
    1. Peer Response: Respond to at least one peer.
    1. Faculty Response: Respond to at least one faculty post.
    1. Communicate using respectful, collegial language and terminology appropriate to advanced nursing practice.
  1. Professionalism in Communication: Communicate with minimal errors in English grammar, spelling, syntax, and punctuation.
  2. Reference Citation: Use current APA format to format citations and references and is free of errors.
  3. Wednesday Participation Requirement: Provide a substantive response to the graded discussion topic (not a response to a peer or faculty), by Wednesday, 11:59 p.m. MT of each week.
  4. Total Participation Requirement: Provide at least three substantive posts (one to the initial question or topic, one to a student peer, and one to a faculty question) on two different days during the week.

NR582 Week 3 Discussion – Conflict Resolution Example

Conflict Resolution

Conflicts in healthcare are common and can result from various factors and occur at any level. These conflicts can arise between staff, patients, and relatives. The major causes of conflicts are poor communication, varied perceptions, failure to articulate goals, varied values, beliefs, or opinions, unclear/unfair expectations, limited resources, competition for power, and personality differences (Folger et al., 2021). Conflict management efficacy determines the satisfaction, relationship, and collaboration between the parties involved, hence the need for amicable conflict resolution. This discussion discusses a past conflict, how the conflict was resolved, the efficacy of the resolution methods, and identifies a preferred mode of conflict resolution. 

During my practice, a patient was brought to the facility and was diagnosed with tuberculosis and thus isolated. The unit has strict policies on the need for personal protective equipment, and all care professionals and relatives were required to use PPE to access the room. The stakeholders involved were the patient’s relatives and the nurse. Relatives were enraged and stated that their patient seemed healthy and that there was no need for PPEs during the short visit. The relative’s role was to comply with the policies, while the nurse’s role was to enforce the policies. The two parties had a role in communicating effectively and committing to fostering a good relationship.

I called the relatives and discussed the need for PPEs with them, given the highly infectious and contagious nature of the condition, and that they could not visit their relatives without PPEs. I explained the impact of the disease and the need for other interventions, such as contact tracing and testing. I also offered to assist them in the process, such as wearing the PPEs. The resolution showed empathy and provided practical support, which helped de-escalate the conflict, and the relatives complied with the infection control. The conflict resolution method used was collaboration, where the resolution focused on satisfying both parties.

The resolution was effective and achieved the desired outcome. It helped ensure that the relatives adhered to the institutional policies and took additional steps to protect their well-being. Collaboration was the best resolution style for managing the conflict. Collaboration is a conflict resolution method where both parties focus on finding a solution that satisfies both parties and ensure they work together to reach a mutually acceptable outcome (Delak & Širok, 2022). The conflict resolution method ensured that the relatives understood the policies and their significance in protecting their health. The resolution also included additional measures to ensure the safety and well-being of the relatives. It enabled the relatives to meet the patient while ensuring they use PPEs and also helped maintain the relationship between the care professional and the relatives.

My preferred mode of conflict resolution is collaboration. Collaboration is a win-win approach where parties work together to find a mutually beneficial solution. Sinclair and Palokas (2023) note that a collaboration conflict resolution strategy requires both parties to express their concerns, which are then considered when selecting an outcome that satisfies everyone. The strategy ensures that the parties find a shared solution, which is key to maintaining relationships.

Collaboration ensures fairness in decision-making and is crucial in maintaining social relationships, which are integral to workplace success (Kayser & Kaplan, 2020). Conflicts in healthcare are common, given the many factors precipitating them. Conflict resolution strategies and skills help care professionals solve these conflicts by ensuring quality outcomes and maintenance of harmony. Care professionals should choose conflict resolution methods that best suit the needs of the parties and work towards achieving satisfaction for all parties.

References

Delak, B., & Širok, K. (2022). Physician–nurse conflict resolution styles in primary health care. Nursing Open, 9(2), 1077-1085. https://doi.org/10.1002/nop2.1147

Folger, J. P., Poole, M. S., & Stutman, R. K. (2021). Working through conflict: Strategies for relationships, groups, and organizations. (9th ed.). Routledge. https://doi.org/10.4324/9781003027232

Kayser, J. B., & Kaplan, L. J. (2020). Conflict management in the ICU. Critical Care Medicine, 48(9), 1349-1357. https://doi.org/10.1097/CCM.0000000000004440

Sinclair, J., & Palokas, M. (2023). Conflict resolution in a pediatric inpatient unit: a best practice implementation project. JBI Evidence Implementation, 21(2), 138-145. https://doi.org/10.1097/10.1097/XEB.0000000000000364