HQS 630 Topic 3 Assignment: The Hierarchy of Goals

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HQS 630 Topic 3 Assignment: The Hierarchy of Goals – Step-by-Step Guide

The first step before starting to write the HQS 630 Topic 3 Assignment: The Hierarchy of Goals, it is essential to understand the requirements of the assignment. The first step is to read the assignment prompt carefully to identify the topic, the length and format requirements. You should go through the rubric provided so that you can understand what is needed to score the maximum points for each part of the assignment. 

It is also important to identify the audience of the paper and its purpose so that it can help you determine the tone and style to use throughout. You can then create a timeline to help you complete each stage of the paper, such as conducting research, writing the paper, and revising it to avoid last-minute stress before the deadline. After identifying the formatting style to be applied to the paper, such as APA, you should review its use, such as writing citations and referencing the resources used. You should also review how to format the title page and the headings in the paper.

How to Research and Prepare for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

The next step in preparing for your paper is to conduct research and identify the best sources to use to support your arguments. Identify the list of keywords from your topic using different combinations. The first step is to visit the university library and search through its database using the important keywords related to your topic. You can also find books, peer-reviewed articles, and credible sources for your topic from PubMed, JSTOR, ScienceDirect, SpringerLink, and Google Scholar. Ensure that you select the references that have been published in the last words and go through each to check for credibility. Ensure that you obtain the references in the required format, for example, in APA, so that you can save time when creating the final reference list. 

You can also group the references according to their themes that align with the outline of the paper. Go through each reference for its content and summarize the key concepts, arguments and findings for each source. You can write down your reflections on how each reference connects to the topic you are researching about. After the above steps, you can develop a strong thesis that is clear, concise and arguable. Next you should create a detailed outline of the paper so that it can help you to create headings and subheadings to be used in the paper. Ensure that you plan what point will go into each paragraph.

How to Write the Introduction for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

The introduction of the paper is the most crucial part as it helps to provide the context of your work, and will determine if the reader will be interested to read through to the end. You should start with a hook, which will help capture the reader’s attention. You should contextualize the topic by offering the reader a concise overview of the topic you are writing about so that they may understand its importance. You should state what you aim to achieve with the paper. The last part of the introduction should be your thesis statement, which provides the main argument of the paper.

How to Write the Body for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

The body of the paper helps you to present your arguments and evidence to support your claims. You can use headings and subheadings developed in the paper’s outline to guide you on how to organize the body. Start each paragraph with a topic sentence to help the reader know what point you will be discussing in that paragraph. Support your claims using the evidence conducted from the research, ensure that you cite each source properly using in-text citations. You should analyze the evidence presented and explain its significance and how it connects to the thesis statement. You should maintain a logical flow between each paragraph by using transition words and a flow of ideas.

How to Write the In-text Citations for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

In-text citations help the reader to give credit to the authors of the references they have used in their works. All ideas that have been borrowed from references, any statistics and direct quotes must be referenced properly. The name and date of publication of the paper should be included when writing an in-text citation. For example, in APA, after stating the information, you can put an in-text citation after the end of the sentence, such as (Smith, 2021). If you are quoting directly from a source, include the page number in the citation, for example (Smith, 2021, p. 15). Remember to also include a corresponding reference list at the end of your paper that provides full details of each source cited in your text. An example paragraph highlighting the use of in-text citations is as below:

The integration of technology in nursing practice has significantly transformed patient care and improved health outcomes. According to Smith (2021), the use of electronic health records (EHRs) has streamlined communication among healthcare providers, allowing for more coordinated and efficient care delivery. Furthermore, Johnson and Brown (2020) highlight that telehealth services have expanded access to care, particularly for patients in rural areas, thereby reducing barriers to treatment.

How to Write the Conclusion for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

When writing the conclusion of the paper, start by restarting your thesis, which helps remind the reader what your paper is about. Summarize the key points of the paper, by restating them. Discuss the implications of your findings and your arguments. End with a call to action that leaves a lasting impact on the reader or recommendations.

How to Format the Reference List for HQS 630 Topic 3 Assignment: The Hierarchy of Goals

The reference helps provide the reader with the complete details of the sources you cited in the paper. The reference list should start with the title “References” on a new page. It should be aligned center and bolded, in sentence sentence care. The references should be organized in an ascending order alphabetically and each should have a hanging indent. If a source has no author, it should be alphabetized by the title of the work, ignoring any initial articles such as “A,” “An,” or “The.” If you have multiple works by the same author, list them in chronological order, starting with the earliest publication. 

Each reference entry should include specific elements depending on the type of source. For books, include the author’s last name, first initial, publication year in parentheses, the title of the book in italics, the edition (if applicable), and the publisher’s name. For journal articles, include the author’s last name, first initial, publication year in parentheses, the title of the article (not italicized), the title of the journal in italics, the volume number in italics, the issue number in parentheses (if applicable), and the page range of the article. For online sources, include the DOI (Digital Object Identifier) or the URL at the end of the reference. An example reference list is as follows:

References

Johnson, L. M., & Brown, R. T. (2020). The role of telehealth in improving patient outcomes. Journal of Nursing Care Quality, 35(2), 123-130. https://doi.org/10.1097/NCQ.0000000000000456

Smith, J. A. (2021). The impact of technology on nursing practice. Health Press.

HQS 630 Topic 3 Assignment: The Hierarchy of Goals Instructions

The top executives for your organization have implemented a strategic initiative of increasing patient satisfaction. As a team leader you will need to implement objectives and goals for your team according to the strategic initiative of increasing patient satisfaction. In 1,000-1,250 words discuss the following:

  • Objectives and goals for your team.
  • How you will communicate your goals to your team. Explain how you will communicate how your team goals fit the bigger picture of the organizational goal.
  • How you know that your team is meeting these goals. Include how you will track your team’s goals.
  • How you will celebrate or redirect your team according to goals.

Use three to five scholarly resources to support your reasoning for setting and communicating goals and objectives. Have a look at HQS 630 Topic 4 DQ 1.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. When writing in APA style, it is important that your analysis is written in third person. Writing in third person helps with clarity and conciseness throughout your paper.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.

HQS 630 Topic 3 Assignment: The Hierarchy of Goals Example

The Hierarchy of Goals

Organizational change has various considerations for its success. The change process requires adequate planning, with guiding goals and objectives to help meet the objectives and avoid straying into unnecessary activities. Change in healthcare considers many factors, including ethics, costs, and support from leaders and employees. Leaders must create and communicate the goals and objectives of the change. This paper creates goals and objectives for the strategic initiative of improving patient satisfaction, communication strategies, and tracking interventions.

Goals and Objectives for My Team

The strategic initiative created by the hospital will lay strategies to improve patient satisfaction. The goals of the strategic initiative revolve around the primary factor affecting patient satisfaction. The first goal of the team is to enhance communication and information sharing. The objectives supporting the goals are implementing a user-friendly patient portal with secured access to medical records, including tests and treatment plans, for at least 75% of patients in three months.

Another objective is to establish a standardized process for care providers to respond to patient requests within 24 hours and reduce the percentage of unresolved inquiries within the next quarter. The second goal is to improve staff-patient interactions. According to Molin et al. (2021), patient-staff interactions are important determinants of patient outcomes and satisfaction. The objectives to support the goals’ achievement are to conduct interactive workshops for medical staff training on empathetic communication techniques and to implement a bi-weekly patient feedback survey to help identify any changes and areas where improvements can be made.

The third goal is to increase access to medical information and education for patients and their families. One of the objectives to support this goal is to develop patient materials and resources to inform patients of conditions, treatment options, and promotive, preventive, and rehabilitative health services. The other objective is to improve in-person and online patient and family education on overall health management. Patient education is one of the strategies used to improve population health, collaboration, and patient satisfaction with care quality (Rudd et al., 2023).

The healthcare providers will educate patients and their families at vital points such as during care delivery, admission, and during discharge. The fourth goal is to measure and monitor patient satisfaction continuously. The specific objectives are to implement a regular patient satisfaction survey to gather patient feedback, identify improvement areas, establish key performance indicators to monitor patient satisfaction metrics over time, and make data-driven decisions for continuous improvement. Collecting data continuously and consistently will help provide adequate data for improving the factors affecting patient satisfaction.

Communicating Goals to the Team

Communicating the goals to the team is an integral activity. Communication allows the team to integrate the goals and objectives into their roles and responsibilities and helps ensure all team members work toward common goals and objectives (Cummings & Worley, 2014). It also helps collect feedback vital to help improve the understanding and management care team. Communication of these goals and objectives to the team is integral. More than one formal or informal method is required for effective communication.

Social media, such as WhatsApp groups, help members socialize and communicate effectively. Sending a message to the group on these objectives can help reach all the team members. Through video conferencing or one-on-one meetings, open meetings can also help communicate the goals and objectives to the team members. Open meetings allow for dialogue and help ensure that all individuals can ask questions, seek clarity, contribute, and evaluate the objectives (Newman et al., 2020). 

Print media such as circulars, internal memos, notices, and other official communication interventions, such as email and meeting briefs, can help improve communication. Proactively seeking feedback helps ensure the team reads and understands the goals and objectives to compose helpful feedback. The team members also feel revered and vital in the change process, increasing their likelihood of investing entirely in the change process. According to Nikolić et al. (2020), listening to the team helps gain perspectives of the team on the change, helps gain their support, and helps optimize interventions for quality outcomes.

Tracking Team’s Progress in Achieving Set Goals

Structural, process, and outcome trackers will help assess the team’s effectiveness in meeting these goals and objectives. Discussing with the team will help select more or add based on the objectives and goals. The structural KPIs will include the percentage of patients with access to the patient’s portal, the percentage of care providers trained in empathetic communication, the number of facility audits conducted monthly, the frequency of patient satisfaction surveys, and the frequency of monthly reporting on patient satisfaction metrics.

The process key indicators that will be used will include the average time for patients to access medical records, the number of patient and family training sessions conducted, the participation rate in each survey, and the timelines for reporting. The structure and process KPIs will ensure the processes and supporting resources are adequate to meet the desired outcomes, and the outcome KPIs will help track the objectives supporting the goals to ensure they meet the desired outcomes (Kerzner, 2022). These outcome KPIs will include changes in the overall patient satisfaction scores and those related to medical information access, staff-patient interactions, and patient knowledge and empowerment scores.

Celebrating or Redirecting Team According to Goals

These KPIs will be tracked over the project’s course to determine their success or failure. Strategies to celebrate success will include rewards for the team for the success achieved. The rewards will include congratulatory messages, refreshments in meetings, and souvenirs for participation in a successful project. Simple rewards such as compliments can motivate and encourage, especially from leaders, as Malek et al. (2020) state. Failure in any one KPI will lead to a root cause analysis to identify the causes of the failure or poor performance and the implementation of relevant collective interventions.

Conclusion

The team aims to improve patient satisfaction in the facility. The strategic initiative will target the significant factors contributing to poor patient satisfaction and implement a series of interventions that will help improve satisfaction. The team will focus on improving patient access to communication interventions, medical information, and patient education. It will also improve patient-care provider relationships and patient satisfaction assessment interventions in the facility. Tracking the progress and outcomes of these interventions will help assess the effectiveness of the team’s effort in improving patient satisfaction.

References

Cummings, T. G., & Worley, C. G. (2014). Organization development and change. (10th Ed.). Cengage learning.

Kerzner, H. (2022). Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Malek, S. L., Sarin, S., & Haon, C. (2020). Extrinsic rewards, intrinsic motivation, and new product development performance. Journal Of Product Innovation Management, 37(6), 528-551. https://doi.org/10.1111/jpim.12554

Molin, J., Vestberg, M., Lövgren, A., Ringnér, A., Graneheim, U. H., & Lindgren, B. M. (2021). Rather a competent practitioner than a compassionate healer: Patients’ satisfaction with interactions in psychiatric inpatient care. Issues in Mental Health Nursing, 42(6), 549–554. https://doi.org/10.1080/01612840.2020.1820645

Newman, S. A., Ford, R. C., & Marshall, G. W. (2020). Virtual team leader communication: Employee perception and organizational reality. International Journal of Business Communication, 57(4), 452–473. https://doi.org/10.1177/232948841982989

Nikolić, T. M., Perić, N., & Bovan, A. (2020). The Role of Feedback as a Management Tool in Performance Management Program. Calitatea, 21(177), 3-8.

Rudd, R. E., Anderson, J. E., Oppenheimer, S., & Nath, C. (2023). Health literacy: an update of medical and public health literature. In Review of Adult Learning and Literacy, Volume 7 (pp. 175-204). Routledge.