PCN-515 Topic 2 Probing and Summarizing Practice Exercise

PCN-515 Topic 2 Probing and Summarizing Practice Exercise

PCN-515 Topic 2 Probing and Summarizing Practice Exercise

PCN 515 Week 2 Discussion Recent

Week 2 DQ 1 Read and complete the “Empathetic Listening Practice Exercise.” What did you learn from the exercise? What went well? What could have gone better? How well did you feel you attuned to your volunteer client?

Week 2 DQ 2 Read and complete the “Probing and Summarizing Practice Exercise.” What did you learn from the exercise? What went well? What could have gone better? How well do you feel that your probing and summarizing furthered the counseling process?

PCN 515 Week 2 Empathy, Probing, and Summarizing (100% Score) Recent

Write a 750-1,000-word paper outlining the importance of empathy, probing, and summarizing in the counseling process. Include the following in your paper:

The role of empathy in the counseling relationship
Techniques for establishing empathy with a client. Provide at least one example to illustrate these techniques.
The role of probing and summarizing in the counseling relationship
How the counselor knows that his/her responses effectively address the client’s message. Provide at least one example to illustrate your response.
Verbal and nonverbal cues indicating that the counselor is not effectively connecting with the client
Include at least three scholarly references in your paper.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

During this topic, we focused on active and empathic listening. These skills are the core of the counseling relationship. Unless a client feels understood, most of the other counseling strategies will backfire. To be an effective counselor, you will need to continue to practice your empathic listening skills because you will use these skills throughout the counseling relationship. When you ask a question, reflecting back your understanding of the answer can help the session move forward. Whenever you are not sure that you understand the client you will want to summarize your understanding. When a client resists, you will want to paraphrase your understanding of the resistance to let the client know that you “get” the point. When in doubt, use empathic listening. In this session, you will practice some additional skills for clarifying what the client is saying. PCN-515 Topic 2 Probing and Summarizing Practice Exercise


You will practice your questioning and summarizing abilities in this activity. Limiting queries with one possible response, such as “yes,” “no,” “5 p.m.,” etc., will stop clients from becoming passive and waiting for another inquiry rather than providing more detail. You must be careful to avoid developing into a psychological voyeur. In other words, you must resist the urge to inquire about facts that are unrelated to the direction the customer is taking. Will this inquiry enable the client to investigate the situation more thoroughly? Another word of advice is to avoid posing judgmental inquiries. When would you notify her about your new position? Often, the charge is added by the voice and body language. Be cautious when asking “why” questions as well. It may sound less critical to ask, “How did that happen?” or “Tell me what you were thinking?” than, “Why did you do that?” Just keep in mind that empathic listening is always preferable to immediately asking another probing inquiry after a probe.

You want clients to identify both the situation they are reacting to and their own reactions to the situation. Some clients will give all the details of an event, but you have no idea what that event meant to them. Some clients will tell you about their feelings but will never specify what they are reacting to. Both the situation and the feelings need to be clear in order for the client to fully explore his or her experience. The following sentences are open-ended questions designed to draw out this information. “I understand you are angry at Mary, but I am not clear what happened that made you so angry.” “It sounds like there was a lot happening at that party but I am not sure how it impacted you.” “How was it for you when your mom got so mad?” The textbook gives many examples of the use of open-ended questions to get the client to explore more deeply.

Summarizing can also be very helpful in pulling together many different threads, clarifying what you have discussed, and preparing to move on. Summarizing is particularly helpful during transitions. “We have been talking about what you have done in the past to resolve the issues with your son. Let’s begin to brainstorm some other alternatives that you might use.” “You have been talking about a number of issues that are a struggle for you in graduate school. Let’s see if I understand them all before we move on.”


Ask a volunteer if you can practice your counseling skills with them for a few minutes. Ask them to tell you about something that is bothering them. Remember to use empathic listening as well as probing and summarizing. Your job is to use a combination of empathic listening, probing, and summarizing to elicit a fuller picture of what is going on with that person. If you can videotape the session with your tablet or phone, do so and watch the video. You will see where your questions and summaries moved the session forward and when they detracted from the session. Particularly, look for examples where your questions may have satisfied your curiosity rather than moving the client forward. Ask your volunteer for feedback about how well they felt understood.

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